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A brand’s reputation can make or break its success overnight. One misstep, a poorly timed post, or a viral complaint
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Customer service scandals can strike any business, but for car dealerships, the stakes are particularly high. Online complaints can damage
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Controversy can be a double-edged sword. On one hand, brands that push boundaries in design, messaging, or cultural commentary often
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Even the most powerful and recognizable brands can suffer dramatic falls from public favor. From environmental disasters, data breaches and